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We value your privacy. All information received on our sites will remain confidential and not used for spam or other advertising.

PLEASE REVIEW OUR RETURN POLICY BEFORE PLACING AN ORDER.

CONTACT INFORMATION:

Outdoor Country
621 Hwy 77 South
Bishop, TX 78343
Phone: 361-584-2562
www.outdoorcountry.com
sales@boots99.com
customerservice@boots99.com

This site is owned and operated by Outdoor Country - Bishop, TX          © Outdoor Country 1999-2000 All Rights Reserved

361-584-2562 (10:00am-6:00pm Central Time, Monday-Friday, excluding major holidays) 

 Company Website:     www.outdoorcountry.com

Email:

sales@boots99.com

returns@boots99.com

 outdoor@boots99.com

RETURN POLICY:

If you need to return an item, please email returns@boots99.com  within 30 days for the correct return shipping address and a return authorization number. You then have an additional 60 days to complete the return before the return number expires and a new number will need to be issued.                 All returns need a Return Authorization Number  (RA)

Products returned without a RA number, an expired RA#, or shipped to the incorrect return facility, results in lengthy delays in processing the return and can accumulate additional shipping charges which are the customerís responsibility. Shipping fees are non-refundable.

Customers are responsible for all return shipping charges. Shipping fees or non-refundable. If shipping to a street address in the contiguous USA, the 1st exchange is shipped at no additional cost. Subsequent exchanges do require additional shipping charges and any exchange shipped to an address outside the contiguous USA, or to APO/FPO locations and PO Boxes do requires additional shipping fees.

All returns must be in their original packaging, have all tags and show no signs of wear, especially on the soles if returning footwear, and must be returnable to inventory as new/unworn or no exchange or refund can be issued and they will be returned to sender.

If you received an incorrect item or flawed merchandise, you will be issued a pre-paid return label.

 ADDITIONAL INFORMATION ORDERS/RETURNS:

Every effort is made to keep our websites current, but inventory availability can change hourly and our websites are not in "real time". If you want to check the availability of a brand/style/size before placing an order, please contact us at  sales@boots99.com and you will be sent the most current information available.

Most items ship by either FedEx or UPS Ground at a flat rate of $6.95, but orders to APO/FPO, Alaska, and HI, US Territory or International addresses are shipped Priority/Insured by the United States Postal Service, please email for a shipping quote. Orders that will need to be shipped by the USPS are handled differently and take an additional 10-15 days to ship.

We accept Visa, MasterCard, Discovery and AMEX, money orders, cashier's checks and personal checks. We process credit card orders immediately and they are normally processed within 48 hours, excluding weekends/holidays. A charge will appear on your statement from "Boots 1", "Outdoor Country" or "Outdoor 2 - Bishop, TX". All other orders are processed upon receipt of the payment. Tracking numbers are furnished once they become available.


All communication(s) concerning an order or return will be sent to the email address furnished on your order form. If you do not receive your order confirmation or a reply to your return request in 24 hours, excluding weekends and holidays, check your spam folder.

Since most orders are drop-shipped, a receipt may not be enclosed with your order. If a receipt is needed, email sales@boots99.com and one will be emailed to you.

Although, we may have your order drop-shipped directly from the manufacturer, you are purchasing from Outdoor Country, not the manufacturer.  The only information shared with the manufacturer is the shipping address and the product, style and size they are to ship.  All orders, returns, exchanges, or refunds will be processed by Outdoor Country. 

 

INFORMATION CONCERNING CANCELLATIONS:

Because most of our orders are drop-shipped directly from the boot companies' facilities, once the order/exchange request has been sent to their fulfillment center, it cannot be canceled. The delivery will need to be completed and the order will need to be returned under return policy guidelines.  Please do not refuse the shipment. There are additional service charges and shipping fees assessed by the shipping service and the boot company on any order returned to them. To view our return policy: http://www.boots99.com/return_policy.htm

 

INFORMATION CONCERNING SIGNATURE REQUIRED SHIPMENTS:

 

Due to the requirements of some credit card companies, orders shipping to a 3rd party or an apartment complex will be shipped signature required. If your order is shipped with a signature required, that will be noted in the sales receipt which is emailed once your order has been processed. Someone will need to be present to sign for the delivery. If a signature cannot be obtained on the first attempt, you will be notified by email and will need to make arrangements with the shipping service to complete the delivery. The shipping service will make 3 attempts to complete the delivery before returning to the shipper.

 

INFORMATION CONCERNING UNDELIVERABLE AND/OR REFUSED DELIVERIES:

 

There are additional fees and shipping charges on shipments that are refused, cannot be delivered to the address furnished on the order form, or if a signature cannot be obtained on "signature required" shipments.  These fees will be deducted from the refund or charged before re-shipment.

IF YOU NEED MORE INFORMATION, PLEASE CONTACT US BY EMAIL BEFORE PLACING AN ORDER.

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Outdoor Country is an authorized retail and online dealer for footwear, clothing and protection gear. Orders are normally processed within 48 business hours, excluding weekends and holidays.  Most of our Internet orders are drop-shipped directly from the manufacturers' facilities.

We value your privacy. All information received on our sites will remain confidential and not used for spam or other advertising.

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sales@boots99.com
returns@boots99.com
 
 
By placing an order with us, you are agreeing to the terms and conditions outlined on this website. Our policies cover all orders received on  our websites as well as orders received by fax, email or telephone.
 
This site is owned and operated by Outdoor Country- 621 S US Highway 77 BPY -Bishop, TX 78343

Outdoor Country  -  621 Highway 77 South  -  Bishop, TX 78343

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